Unified customer conversations – CX Tip of the Day

Picture every customer interaction as one long, evolving chat. Arm your team with their full history (thanks, data!) so they can pick up right where they left off. No more ‘Can you repeat that?’ Smoooth sailing!

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Stage: Usage, Engagement, and Support
Trend: Using Data to Enhance Experience – Technology signal: Increasing integration of CRM systems for data-driven support, enabling effective use of customer data, reducing redundancy, providing real-time service status, and capturing interactions for future reference.

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