You’ve got a shiny CX strategy—now make it operational. The CX Challenge Cards give you 100 targeted “How might we…?” prompts you can cluster by Outcome or Journey Stage, then prioritise using market-relevant trends and real-world symptoms so teams can move from intent to execution—fast.  Why this deck exists Most organisations don’t fail for[…]

You’d think a luxury watch store selling CHF 10,000 timepieces would obsess over the grand gestures. But no—they obsess over the basics: being greeted, not being rushed, feeling understood. Maybe the real problem in customer experience isn’t doing the basics. It’s knowing what they are. Why I Made This Tool (and Why I’m Sharing It)[…]

While reading Disruption by Jean-Marie Dru, a classic on shaking up convention, I stumbled on a curious reference to an old-school tool: The Creative Whack Pack by Roger von Oech. That brief mention immediately lit me up. As someone who loves digging into enduring ideas (especially those not drowning in tech), I had to know:Does[…]

“Most people’s problems are just interesting design challenges.” That’s a perspective I live by—and it’s exactly what drew me to this beautifully designed card deck: UX for Tabletop Games. I’ll admit it: I’m a sucker for a well-made card deck. But this one’s more than eye candy. It’s a practical, thoughtfully crafted UX tool that’s[…]

The Facilitator Cards just got a 2025 refresh—and we’re celebrating with the one and only Meg Bolger. We’ll talk about what’s new in the deck, how these cards help you go from saying the right thing to doing the right thing, and why facilitation is still the best kind of magic. Expect a bit of[…]

I’ll be going live with Stephen P. Anderson! We’ll explore the fascinating world of “playful things to think with” and how they transform our creative process. Join us as we discuss how we can better give form to our ideas, manipulate them tangibly, and collaborate effectively to solve complex problems together. We’ll explore the comparative[…]

Discover how card decks are being reimagined for the digital age, blending creativity, mindfulness, and innovation. From the award-winning creator of GiftTRAP, Nick shares his journey and insights and how Deckible is transforming workshops, coaching, personal growth – and more!

Join me for a live interview with Jens Mühlstedt, the creative mind behind Inspiration Wild Cards. We will delve into the world of design thinking and creativity… as related to design tool geekery, of course. Tune in for an insightful discussion exploring Jens’ journey in creating this innovative tool. Plus, don’t miss out on your[…]

#637 We’re ok, getting settled into the new year, the grey and the bright new challenges.

#637 Getting ready for the next (small) adventure.

#636 Healthy enough to work they said today 🙂

#635 Getting Started with 2022, without setting unrealistic expectations.