The nature of the relationship that we have with our customers is far more complex than we realize. Have you heard of “user ecosystems”? Unlock new strategic opportunities by considering the elaborate linked experiences users have with your product (or service) through user ecosystem thinking. In this video,[…]
Read MoreOne of the best ways to improve your business is to research your customers and prospects. Research can be a huge time suck, complicated, and sometimes expensive. Research is rocket-fuel, not a phase, according to, Kasia Gawlik a seasoned strategist, experience design leader, and guest on this week’s[…]
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