Accessible help entry points – CX Tip of the Day

Your customers aren’t detectives, and help isn’t a mystery to solve. Make every support entry point gloriously obvious and instantly accessible, no matter the channel. Consistency is key so they never have to play hide-and-seek. Less searching, more solving – that’s ease of use.

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Stage: Usage, Engagement, and Support
Trend: Consistency Across Channels – Technology trend: Shift towards integrated support systems that simplify interactions, streamline processes, and ensure support entry points are accessible, enabling customers to choose their preferred channel.

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