Empowering self-service – CX Tip of the Day

Make self-service so slick, customers *want* to solve it themselves. Think visual guides, interactive tools – a smooth journey where “I got this!” is the prevailing thought. But always keep a human lifeline just a click away, for when brains (or tech) just need a friend. Empower, don’t abandon.

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Stage: Usage, Engagement, and Support
Trend: Tech Made Simple – Technology trend: Growing use of visual and interactive self-service tools to empower customers, combining images, videos, and intuitive interfaces with seamless escalation to live agents for complex issues.

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