Unified access across channels – CX Tip of the Day

Boost support speed! Use AI to match customers with their ideal support ‘trainer’ & ping them with real-time progress updates.

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Stage: Usage, Engagement, and Support
Trend: Quick Resolutions Matter – Technology signal: Growing use of Artificial Intelligence, generative AI, and natural language processing (NLP) to prioritise and streamline customer support, enabling faster resolutions and hyper-personalised service at scale.

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