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Enhanced digital touchpoints – CX Tip of the Day
3 January 2026

Enhanced digital touchpoints – CX Tip of the Day



CX Fundamentals

CX Tip of the Day

Empowerment and Control

Ditch the real-world replica! Make digital touchpoints (AI, chatbots) shine with uniquely valuable, fast, and personalized answers that empower customers.


Stage: Onboarding and Activation
Trend: Empowered Customer Control – Technology trend: Rising adoption of AI chatbots, virtual assistants, and conversational AI, leveraging natural language processing to provide faster, 24/7 customer support and handle complex queries

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