Customer-controlled support – CX Tip of the Day

Give your customers a co-pilot’s seat for their support journey. Create a simple hub where they can track progress, reschedule appointments, or add notes on their own terms. When they feel in control, you get fewer “just checking in” calls. That’s a smooth landing for everyone.

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Stage: Usage, Engagement, and Support
Trend: Tech Made Simple – Social signal: Rising preference for customer-managed interactions, as autonomy trends drive demand for control, allowing users to resolve issues independently on their terms.

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