Seamless journey continuity – CX Tip of the Day

Treat your CRM like the ultimate “previously on…” recap for a TV show. Each team member should know the plot before jumping in. This turns a frustrating repeat episode for your customer into a seamless next chapter of great service.

---

Stage: Onboarding and Activation
Trend: Using Data to Enhance Experience – Technology signal: Growing use of centralised customer relationship management systems, enabling businesses to unify customer data, streamline interactions, and deliver more personalised and efficient service.

Sent automatically from your

CX Fundamentals
Toolkit 💡