Illuminating fees and conditions – CX Tip of the Day

Here’s a CX tip based on your context:

Let’s reframe fee transparency. It’s not a regulatory checkbox—it’s a cost-deflection strategy. Every potential fee you illuminate *before* it’s charged is a support ticket you prevent and a moment of trust you earn. This simple shift turns a potential liability into a long-term loyalty driver.

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Stage: Usage, Engagement, and Support
Trend: Trust Through Transparency – Economic driver: Increasing regulatory pressure for transparency in service fees and additional charges, urging businesses to clearly disclose potential incurred costs to ensure compliance and maintain customer trust.

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