Adaptive customer guidance – CX Tip of the Day

Stop giving customers a static map for onboarding. Be their GPS.

Instead of showing the entire process at once, provide the single *next best step* based on their real-time context. This adaptive guidance builds their confidence and clarity, which directly accelerates their time-to-value and prevents the friction that leads to churn.

---

Stage: Onboarding and Activation
Trend: Tailored Value – Social trend: Increasing emphasis on contextual communication to enhance customer engagement, delivering personalised messages that are relevant to customers’ specific needs and situations.

Sent automatically from your

CX Fundamentals
Toolkit 💡