Support case transparency – CX Tip of the Day

Here’s a CX tip based on your context:

Shift your view of support history from an internal archive to a customer-facing asset. Giving customers a clear “yearbook” of their past cases does more than build trust through transparency. It empowers them to reference past solutions and track progress, deflecting repeat tickets and reducing your team’s workload.

Customer autonomy here is a direct path to operational efficiency.

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Stage: Usage, Engagement, and Support
Trend: Quick Resolutions Matter – Social trend: Growing demand for transparency and control over support history, with customers expecting access to cases, up-to-date information, and asynchronous communication for greater autonomy.

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