Transparent support fees – CX Tip of the Day

Stop treating fee transparency as just a legal checkbox. It’s a powerful tool for accelerating resolutions.

Giving customers clear, upfront costs for things like repairs or technician visits empowers them to give a quick “yes.” This eliminates the sticker shock that stalls progress and leads to costly, trust-eroding disputes down the line.

Clear consent isn’t a hurdle; it’s a shortcut to a closed ticket.

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Stage: Usage, Engagement, and Support
Trend: Quick Resolutions Matter – Regulatory driver: Rising legal demands for transparency in fees and consent, requiring businesses to disclose costs like postage or technician fees and secure explicit customer consent before any charges.

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