Positive onboarding experience – CX Tip of the Day

Your first service interruption during a new customer’s onboarding isn’t a crisis—it’s their first real-world test of your reliability.

Proactive, clear updates aren’t just damage control. They’re a powerful demonstration of your value that builds the trust needed to convert a trial user into a long-term partner.

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Stage: Acquisition and Conversion
Trend: Consistency Across Channels – Regulatory trend: Increasing emphasis on customers’ rights to timely updates during service disruptions, prioritising transparency and trust in the face of uncertainty.

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