Order and issue tracking GPS – CX Tip of the Day

Here’s a CX tip based on your context:

Treat your status tracking like a GPS, not just a lookup tool. When customers can see their full journey and a clear ETA, they feel in control and don’t need to contact you. This proactive clarity isn’t just good service—it’s a direct strategy to reduce support volume and build trust from day one.

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Stage: Onboarding and Activation
Trend: Empowered Customer Control – Social trend: Growing customer preference for self-service options and greater independence, as users seek the convenience and control of managing their own experiences without needing direct support.

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