Learning through transitions – CX Tip of the Day

During a service transition, don’t treat feedback as a final report card. View it as your real-time GPS.

It helps you spot friction and correct course *while* the customer is still in motion. This turns a high-risk churn point into a trust-building event, directly impacting retention.

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Stage: Growth, Retention, and Churn Management
Trend: Feedback Fuels Innovation – Social trend: Growing focus on multi-channel feedback to drive improvement, ensure communication consistency, and inform PR strategies for a cohesive customer experience.

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