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Posts Tagged: customerexperience​​
Help your customers find what they need – a UX Card Sorting Primer ft. the UX Kits Website Deck

Helping your customers find things where they expect them, to create a seamless experience, is not that hard. I dusted off an old but trusty UX technique called card sorting to demonstrate how easy it is. I’m also showing off the “UX Kits Website Deck” to show you[…]

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Let’s get our stories straight – Fabula, a framework for Fiction writers (and experience designers)

Breaking out the Hero’s Journey, with the help of the Fabula Tool, to gain control of the narrative’s that you are developing with your customers. I recently made an argument that we need to get better at constructing narratives in business. In this video, I introduce a few[…]

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