Customer-led onboarding – CX Tip of the Day

Invite customers to drive their onboarding! Offer clear choices, get their ‘yes’ for changes, and ensure a seamless journey across all products & channels.

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Stage: Onboarding and Activation
Trend: Simplicity from the Start – Regulatory driver: Stricter regulatory requirements for customer consent and data privacy, compelling businesses to prioritise transparent data handling practices and secure customer information.

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