Controlled payment management – CX Tip of the Day

Let customers effortlessly save & tweak payment methods. Show all costs *before* they click ‘pay’. Give them the reins for every transaction – they’ll steer perfectly!

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Stage: Usage, Engagement, and Support
Trend: Empowered Customer Control – Technology signal: Growing adoption of user-managed digital wallets and customisable payment options, empowering customers with greater control and flexibility in managing their transactions and payment preferences.

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