Validated journey clarity – CX Tip of the Day

The ‘silent observer’ challenge: Let real customers try your journey without *any* instructions. Every pause or confused glance highlights where to simplify & shine!

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Stage: Usage, Engagement, and Support
Trend: Simplicity and Consistency in Messaging – Social trend: Increasing focus on user experience testing and customer co-creation to improve information design, fostering more intuitive and user-friendly interfaces that align with customer needs and expectations.

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