Real-time checkout support – CX Tip of the Day

Don’t make customers hunt for your return policy. Program your checkout chatbot to proactively ask, “Any last-minute questions about returns or exchanges?” It’s a small nudge that builds huge confidence and seals the deal.

---

Stage: Acquisition and Conversion
Trend: Empowered Customer Control – Technology signal: Increasing use of AI-driven live chat, virtual assistants, and predictive analytics to support customers during key purchase moments, providing proactive guidance and reducing friction.

Sent automatically from your

CX Fundamentals
Toolkit 💡