Simplified communication – CX Tip of the Day

Read your onboarding instructions out loud. Would you actually say that to a friend? If not, rewrite it. Swap jargon and “marketing-speak” for plain language. Your goal is a confident “I got this!” moment, not a confused head-scratch.

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Stage: Onboarding and Activation
Trend: Consistency Across Channels – Values shift: Transparency and simplicity in communication build trust and loyalty. Clear, jargon-free language and straightforward explanations reduce misunderstandings and boost credibility.

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