Proactive order tracking – CX Tip of the Day

Give customers the reins to their order tracking. Offer real-time updates via their channel of choice (SMS? Email? Carrier pigeon?). Be radically transparent with every step, from “packed” to “on your porch.” You’ll replace their tracking anxiety with happy anticipation.

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Stage: Acquisition and Conversion
Trend: Empowered Customer Control – Technology trend: Rising customer demand for transparency in order and service tracking, driving the adoption of real-time tracking tools that provide clear visibility into every stage of the process.

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