Acknowledging customer effort – CX Tip of the Day

Turn your order confirmation into a high-five. Acknowledge their effort with a specific “Thanks for navigating our new checkout!” Then, make them a co-creator. Try a simple, “PS: We’re testing a new feature and would love your opinion.” Treat them like the VIP they are.

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Stage: Acquisition and Conversion
Trend: Tailored Value – Social signal: Increasing importance of customer co-creation and feedback in product design, as brands seek to build deeper connections and create tailored solutions by actively involving customers in the development process.

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