Engaging order confirmation – CX Tip of the Day

Here’s a CX tip based on your context:

Think of your order confirmation less like a receipt and more like your first act of reassurance.

Instead of just listing charges, use clear design to explain the *value* behind each one. This simple shift transforms a transactional moment into a trust-building one, replacing potential buyer’s remorse with confidence.

That confidence is what earns their next purchase.

---

Stage: Acquisition and Conversion
Trend: Trust Through Transparency – Economic trend: Increasing shift towards transparent billing practices to meet growing customer demand for clarity and trust in financial transactions.

Sent automatically from your

CX Fundamentals
Toolkit 💡