Customer-led onboarding – CX Tip of the Day

Stop treating onboarding consent as just a legal checkbox. Instead, frame it as the customer’s first key decision. For every permission you ask for, articulate the immediate value *they* receive in return—like a faster setup or a more personalized plan. This reframes a regulatory hurdle into a trust-building moment that directly boosts activation and long-term engagement.

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Stage: Onboarding and Activation
Trend: Simplicity from the Start – Regulatory driver: Stricter regulatory requirements for customer consent and data privacy, compelling businesses to prioritise transparent data handling practices and secure customer information.

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