{"id":4744,"date":"2026-09-18T06:38:42","date_gmt":"2026-09-18T05:38:42","guid":{"rendered":"https:\/\/xperience.consulting\/?p=4744"},"modified":"2026-09-18T06:38:42","modified_gmt":"2026-09-18T05:38:42","slug":"customer-controlled-support-cx-tip-of-the-day-2","status":"publish","type":"post","link":"https:\/\/xperience.consulting\/?p=4744","title":{"rendered":"Customer-controlled support – CX Tip of the Day"},"content":{"rendered":"