{"id":2035,"date":"2018-12-05T05:00:00","date_gmt":"2018-12-05T05:00:00","guid":{"rendered":"https:\/\/xperience.consulting\/?p=2035"},"modified":"2018-12-05T05:00:00","modified_gmt":"2018-12-05T05:00:00","slug":"30-unlocking-the-rich-harmonies-of-service-design","status":"publish","type":"post","link":"https:\/\/xperience.consulting\/?p=2035","title":{"rendered":"30: Unlocking the rich harmonies of [Service] Design"},"content":{"rendered":"<audio class=\"wp-audio-shortcode\" id=\"audio-2035-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/pdcn.co\/e\/cdn.simplecast.com\/audio\/e7aa42\/e7aa4240-6143-40c2-a70a-8c9a468f08f0\/94c58dcb-e87f-4f29-8dd6-833ac78f2e77\/347ccc20_tc.mp3?_=1\" \/><a href=\"https:\/\/pdcn.co\/e\/cdn.simplecast.com\/audio\/e7aa42\/e7aa4240-6143-40c2-a70a-8c9a468f08f0\/94c58dcb-e87f-4f29-8dd6-833ac78f2e77\/347ccc20_tc.mp3\">https:\/\/pdcn.co\/e\/cdn.simplecast.com\/audio\/e7aa42\/e7aa4240-6143-40c2-a70a-8c9a468f08f0\/94c58dcb-e87f-4f29-8dd6-833ac78f2e77\/347ccc20_tc.mp3<\/a><\/audio>\n<p>Ever contemplate the similarities between Design and playing Jazz? Not only the interplay between musicians but also the courage required to get on stage to do the work. For Marina Terteryan a Service Designer and musician all the way from Los Angeles, Armenia it&#8217;s an obvious analogy.  We talk about a brave grandma, brave parents who moved to make a new life in America and to be bold in Design.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i.imgur.com\/lFQznmOl.png?\" alt=\"Marina and her Gran\" \/><\/p>\n<ul>\n<li>My <a href=\"https:\/\/goo.gl\/forms\/0qETdiDcXZQ72oVx1\">research survey,<\/a> if you have time to give me some information and pointers.<\/li>\n<\/ul>\n<p>Important Links:<\/p>\n<ul>\n<li>Marina on <a href=\"https:\/\/www.linkedin.com\/in\/marinaterteryan\/\">LinkedIn<\/a><\/li>\n<li><a href=\"http:\/\/www.whyservicedesignthinking.com\">Why Service Design Thinking<\/a> Podcast<\/li>\n<li><a href=\"http:\/\/www.thewhylab.com\">The Why Lab<\/a><\/li>\n<li>Marina&#8217;s The Why Lab on <a href=\"https:\/\/twitter.com\/thewhylab\">Twitter<\/a><\/li>\n<li>Benjamin Zander &#8211; <a href=\"https:\/\/www.youtube.com\/watch?v=r9LCwI5iErE\">Ted Video<\/a> and <a href=\"https:\/\/www.benjaminzander.org\">personal website<\/a><\/li>\n<li><a href=\"https:\/\/www.extraordinary.college\">The College of Extraordinary Experiences<\/a><\/li>\n<li>Quote: &#8220;The future is already here \u2014 it&#8217;s just not very evenly distributed.&#8221; &#8211; William Gibson<\/li>\n<li>Book: <a href=\"https:\/\/www.thisisservicedesigndoing.com\">This is service Design Doing<\/a><\/li>\n<li>Book: <a href=\"http:\/\/www.misfiteconomy.com\/book.php\">Misfit Econom<\/a>y<\/li>\n<li>Book: <a href=\"https:\/\/www.amazon.com\/Experience-Economy-Updated-Joseph-Pine\/dp\/1422161978\">Exerperience Economy<\/a><\/li>\n<li>Book: <a href=\"https:\/\/www.amazon.com\/Misbehaving-Behavioral-Economics-Richard-Thaler\/dp\/039335279X\">Misbehaving: The Making of Behavioral Economics<\/a><\/li>\n<li>Book: <a href=\"http:\/\/www.ferdinando.biz\/amaze-2017\/\">Amaze, the Art of Creating Magical Experiences (2017)<\/a><\/li>\n<li>Music: <a href=\"https:\/\/en.wikipedia.org\/wiki\/Mireille_Mathieu\">Mireille Mathieu<\/a><\/li>\n<li>Music: <a href=\"https:\/\/en.wikipedia.org\/wiki\/Ella_Fitzgerald\">Ella Fitzgerald<\/a><\/li>\n<\/ul>\n<p><strong>Important Links<\/strong><\/p>\n<ul>\n<li>You can get hold of me, Werner on Twitter <a href=\"https:\/\/twitter.com\/weenerdawg\">@weenerdaw<\/a><\/li>\n<li>Or LinkedIn: <a href=\"https:\/\/www.linkedin.com\/in\/wernerpuchert\/\">Werner<\/a><\/li>\n<li>Subscribe to the podcast on<br \/>\n<a href=\"https:\/\/itunes.apple.com\/us\/podcast\/bloc-thinking\/id1341460433?mt=2\">iTunes<\/a><br \/>\nor in your favourite podcast app with our RSS feed:<br \/>\nhttps:\/\/rss.simplecast.com\/podcasts\/4348\/rss<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"Ever contemplate the similarities between Design and playing Jazz? Not only the interplay between musicians but also the courage required to get on stage to do the work. For Marina Terteryan a Service Designer and musician all the way from Los Angeles, Armenia it&#8217;s an obvious analogy.  We talk about a brave grandma, brave parents who moved to make a new life in America and to be bold in Design.","protected":false},"author":1,"featured_media":2036,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[64],"tags":[],"class_list":["post-2035","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bloc-thinking"],"jetpack_featured_media_url":"https:\/\/xperience.consulting\/wp-content\/uploads\/2018\/12\/1543950118artwork-scaled.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/xperience.consulting\/index.php?rest_route=\/wp\/v2\/posts\/2035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xperience.consulting\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xperience.consulting\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xperience.consulting\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xperience.consulting\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2035"}],"version-history":[{"count":0,"href":"https:\/\/xperience.consulting\/index.php?rest_route=\/wp\/v2\/posts\/2035\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xperience.consulting\/index.php?rest_route=\/wp\/v2\/media\/2036"}],"wp:attachment":[{"href":"https:\/\/xperience.consulting\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2035"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xperience.consulting\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2035"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xperience.consulting\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}